Error message: Forbidden user division is not within division scope
The error message Forbidden user division is not within division scope may appear during booking or when documents/administrations are not visible in CoManage.
Please follow these steps to solve this issue:
- Log into your own Exact portal
- Click on your login name (top right corner of the screen on the arrow)
- Click on My Exact Online and go to 'Security Center'.
- Scroll down to the heading 'Permissions for my apps' and click on CoManage
- Then click on 'Manage Administrations' in the bottom right corner
- Select the document you want to add by checking it in the 'Available Administrations' column
- Then click on the arrow to the right so that the administrations are in the 'Selected Administrations' column.
- Finally, click 'Save and Close.'
After that, it should be solved. If anything still goes wrong, you may contact us again.
Updated on: 20/11/2023
Thank you!