Articles on: General usage
This article is also available in:

Preventing emails containing invoices from ending up in the spam folder

It sometimes happens that mail services flag your email as spam, causing it to end up in the spam folder.

This means there are instances where a customer might not receive your initial invoice but receives a reminder promptly because the latter email isn't identified as spam. That's why we've compiled some tips to decrease the chances of your email being marked as spam.

Use Mail Tester to Check Your Email

You can test your email's spam score at, providing initial insights into potential improvements. If you don't understand the results, feel free to send us a screenshot via our chat so we can assist you further.

Here are some tips to make your emails less 'spammy':

Include your invoice number in the subject of the email and avoid generic terms commonly used in phishing.
Incorporate as many personal details as possible, like your customer's name, and avoid generic or marketing terms.
Avoid suspicious content such as extremely large fonts.
Use professional email addresses such as through Microsoft office or Google workspace and avoid free email services such as msn, hotmail etc.

If you find your emails still ending up in spam, please reach out to us. We're here to brainstorm ways to improve this.

Updated on: 24/11/2023

Was this article helpful?

Share your feedback


Thank you!